Privacy Policy

1. Introduction

DiveConnect Technologies Pvt. Ltd. ("DiveConnect", "we", "us", or "our") operates the DiveConnect platform (the "Platform"), a marketplace that connects recreational scuba diving providers with users seeking diving experiences across India. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, mobile application, or use any of our services (collectively, the "Services"). By accessing or using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

3. How We Use Your Information

We use the information we collect for the following purposes:

• To facilitate bookings between divers and certified dive providers
• To communicate booking confirmations, reminders, and updates via WhatsApp, SMS, email, and in-app notifications
• To process payments through our split-pay model (15% upfront commission, 85% on-site payment)
• To generate and deliver digital vouchers and QR codes for confirmed bookings
• To calculate and display Trust Scores for providers
• To verify provider certifications and Govt. Friendly Programme eligibility
• To improve, personalise, and optimise our Services and user experience
• To detect, prevent, and address fraud, security breaches, and technical issues
• To comply with applicable laws, regulations, and legal processes
• To send promotional communications (with your consent; you may opt out at any time)

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With dive providers: When you make a booking, we share relevant details (name, contact information, number of participants, medical declarations) with the provider to fulfil your booking.
• With payment processors: Transaction data is shared with our authorised payment gateway partners for processing payments securely.
• With service providers: We engage trusted third-party vendors for hosting, analytics, customer support, and communication services who process data on our behalf under strict confidentiality agreements.
• For legal compliance: We may disclose information when required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of DiveConnect, our users, or the public.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive personal data at rest
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and vulnerability assessments
• Secure development practices in accordance with industry standards

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Your Rights

Subject to applicable law, you have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-out of marketing: You may unsubscribe from promotional communications at any time by using the unsubscribe link in our emails or contacting us directly.
• Data portability: You may request your data in a commonly used, machine-readable format.
• Withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@diveconnect.in. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Platform. These include:

• Essential cookies: Required for the Platform to function (e.g., session management, authentication).
• Analytics cookies: Help us understand how users interact with our Platform so we can improve it.
• Preference cookies: Remember your settings and preferences for a personalised experience.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

8. Third-Party Links

Our Platform may contain links to third-party websites or services, including dive provider websites, certification body portals, and social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party website you visit.

9. Children's Privacy

Our Services are available to individuals aged 10 years and above for scuba diving experiences, in line with international diving certification standards. For users under 18 years of age, parental or guardian consent is required to create an account and make bookings. Parents or guardians may contact us to review, modify, or delete their child's personal information. We do not knowingly collect personal information from children under 10 without verifiable parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on this page and updating the "Last Updated" date. Where required by law, we will seek your consent before implementing material changes. Your continued use of our Services after such modifications constitutes your acceptance of the updated Privacy Policy.

11. Contact Us for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: